Refund Policy

Last updated: 23 October 2026

In short: you can get a full refund for any reason within 14 days of purchase.

1. 14-day full refund

• Within 14 days of payment you can request a full refund for any reason. No explanation is needed, and it does not matter whether you have used the credits.

2. How to request a refund

• Reply to the receipt email from Paddle, or look up your order at paddle.net with the email you used to buy; or
• email us at cyanming2016@gmail.com with your purchase email or order number (starting with txn_). We will start the refund through Paddle within 2 business days.

3. When the money arrives

• Paddle refunds to your original payment method. After Paddle processes it, timing depends on your bank or payment provider, usually 5–10 business days. Any exchange-rate difference is set by your bank.

4. Credits after a refund

• Once the refund is complete, the credits from that purchase are removed from your account. If you have already used some, your balance may show a negative number, and future free top-ups will first offset it. Removing the credits never creates an extra charge.
• For partial refunds, credits are removed in proportion to the amount refunded.

5. After 14 days

• Duplicate charges, credits not delivered after payment, or being unable to use the Service because of a fault on our side are not subject to the 14-day limit. Email us at any time and we will refund in full or pro rata after checking.
• For anything else, email us and we will consider it carefully.

6. Automatic refunds

• Credit packs are not sold to billing addresses in mainland China, the EU, the EEA or the UK. Such orders are refunded in full automatically and no credits are added; you do not need to ask.

7. If the Service shuts down

• We will give at least 30 days' notice and refund unused purchased credits pro rata for purchases made in the preceding 12 months. See section 6 of the Terms of Service.

8. Paddle

• Paddle.com is the Merchant of Record for all our orders and processes refunds. The refund terms in the Paddle Buyer Terms also apply; where they differ from this policy, the terms more favourable to you apply.
• This policy does not limit your statutory consumer rights.
• If something is wrong with a charge, please contact us or Paddle first. It is usually faster than a chargeback through your bank.

The Chinese version of this policy is available here.